Admin Team

Tasha Erickson

Founder

Jenna Tung

Admin Assistant

Melissa Lam

Marketing Lead

 

Dog Walkers & Pet Sitters

Jordan Gray
Group Adventure Lead — East

Courtney Tom
Individual Dog Walker

Rocky Grimes
Group Adventure Lead — West

Natalie Larsen
Individual Dog Walker

Marina Greenwald
Group Adventure Assistant

Kaitlin Nida
Overnight Pet Sitter

Elizabeth Cameron
Individual Dog Walker
Hourly Pet Sitter

 

Who We Are

Peaceful. Patient. Present.

Compassionate. Safe. Force Free. Ethical.

Female owned. Nashville based. Heckin fun.

Our Mission

To help dogs (and their humans!) destress through the power of nature adventures where we ask nothing of them except, "Be a dog."

Core Values

  • Positive results, through Pawsitive care.

  • Knowledge should be freely shared.

  • Learning shouldn't hurt.

Know enough? Let’s get started!

Why choose a professional dog walker and pet sitter?

Our clients benefit from all our education!

They get the latest information and science in pet care, competent pet care providers to handle any situation, and an extensive referral network to other providers like veterinarians, canine behavior consultants, and dog trainers.

 
  • Certified Professional Pet Sitters (CPPS)

    Certified Professional Pet Sitters from PSI spend up to 6 months studying pet care of pets, livestock, exotic pets, birds, animal first aid, various parasites, diseases, sanitation methods, and pass a comprehensive 400+ question exam, and earn 30 CEUs every three years to renew certification.

  • Certified Dog Walkers (CDW)

    Certified Dog Walkers from the DogNostics Dog Walking Academy pass a hands-on practical exam handling single and multiple dogs safely and a comprehensive written exam of 100+ multiple choice and essay questions.

 

Professional Dog Walkers and Pet Sitters also:

  • Pledge to use only humane training approaches. (Force Free methods, no shock collars, choke collars, prong collars or any equipment that causes pain.)

  • Pledge to adhere to ethical business practices.

  • Follow business guidelines for legal and ethical issues, pet loss,  disaster planning, marketing, etc.

  • Learn more about CDW and CPPS

Help Center

Answers to the most common questions about our services can be found here. If your question isn't covered, contact us and we’ll be happy to help answer it.

General Questions

Why should I use Pawsitive Adventure Crew?

We believe in elevating the industry and holding ourselves to higher standards. Tasha follows the Dognostics Code of Ethics as a Certified Dog Walker, the Pet Sitters International Code of Ethics as a Certified Professional Pet Sitter, and requires all employees to follow them, as well.

We attend canine science symposiums, take online classes, and strive to continue our education. Only force-free methods & equipment are used. In addition, we are loving, dependable and trustworthy pet-a-holics!

Your pet will remain in their familiar environment, and dogs will be walked at a location you approve of. We follow their customary diet and exercise routine while including obedience breaks, play time and bonding time, and because we don't walk large packs, your pet receives lots of love and personal attention while you are away.

What experience do you have with pets?

Our entire team is made up of animal lovers and pet owners who are highly trained, including Pet Tech First Aid and CPR Certified, and most are pursuing their animal training careers or already have their certifications.

We have experience with different varieties of mix breed and purebred dogs, cats, horses, birds, fish, and other small animals. We are not afraid to care for any animal, within reason, and provide a high level of care and love. EXCEPT SPIDERS. TASHA IS A BIG ARACHNOPHOBE.

Pawsitive Pet Care, LLC has been caring for other people's pets since 2013, moved to Nashville in 2017, and changed our business name to Pawsitive Adventure Crew since January 2022.

What kinds of animals do you care for?

We can care for most animals, as long as they don’t pose a danger to humans, but typically we specialize in dogs and cats. We do not care for any animals that have a history of biting, fighting or attacking other animals or people, unless said animal is going through a rehabilitation program with a certified force-free trainer, or board certified behaviorist.

UNDER NO CIRCUMSTANCES WILL WE CARE FOR SPIDERS OF ANY KIND. Tasha is an arachnophobe, and a really wussy one at that. Nope. Just, nope.

Are you insured?

Yes. We carry liability insurance and bond through Pet Care Insurance that covers all employees.

What happens in severe weather?

Your pets’ health and well-being is our top concern. If we can make it to your home, but extreme weather makes a normal walk unsuitable, we use the following protocols.

Extreme Heat/Cold/Rain Protocol:
1. Group Adventures will become 60 minute individual visits for each dog.

2. For all 30 minute and 60 minute visits for dogs, we will do a potty break outside, then indoor play and backyard play if appropriate (if a backyard is available).

3. For Woodland Walks, we will only take them out in extreme heat if the nature trail has 100% shade and a stream that they can have access to for wading. Otherwise, we will do indoor/backyard play. For extreme cold or rain, they will be come 60 minute individual visits with a potty break and indoor play.

Pawsitive Adventure Crew requests the name and phone number of an emergency contact person living nearby. If we are physically unable to reach your home due to impassable roads, we will contact you, then will contact that person.

  • Extreme Heat is defined as a heat index of 90℉ or more, or if the palm of the hand becomes uncomfortable when touching pavement for 5 seconds.

  • Extreme Cold is defined as 32℉ or colder, or snow or ice on the roads (many of us can’t get out of our driveways when it snows).

  • Extreme Rain is defined as rain that requires an umbrella to stay dry, or storms with lightning, thunder, and of course, tornado watches.

Do you charge for Meet & Greets? What information do I need to provide when we meet?

Meeting us is always free. Prior to introducing us to your animal, you will need to fill out the Apply For Services form and obtain digital copies of up-to-date vaccinations for each pet.

When we meet, our Admin Assistant will ask you questions to complete the full application, approve it if everything goes well, and show you how to use your account.

You'll need to provide emergency contact information, veterinary contact information, proof of up-to-date vaccines for each pet as applicable (positive titers accepted!), and the lock box code or any other codes needed to gain access to the animal(s) if applicable. Most of the meeting will be time getting to know you and your pets.

Why do I have to have a storage key lockbox? Can’t I just give you a key to keep?

A storage key lockbox is the safest, easiest way for your Walker or Sitter to get in. You won't have to worry about lost or stolen keys, and we won't have to worry about keeping track of them, either! We have had some keys lost in...interesting...ways, and it's a hassle for clients to replace them. View our lockbox policy.

How is payment handled?

Dog Walking:

Pawsitive Adventure Club/Monthly Rates — An invoice with an explanation of charges for the upcoming month is emailed to you on the 25th. Cards are kept on file and charged automatically on the 1st. You can also pay directly from your Client Account manually. We accept ACH as well. We no longer accept personal checks or cash.

Payment is due by the 1st of each month. After 5 days of non-payment, $5 will be added to the total bill for each day that payment is overdue up to 30 days, when at that time the contract will be considered null and void. Balance will be transferred to collections.

A la Carte — An invoice with an explanation of charges is emailed once service requests have been approved. Payment is due the day before services begin. Cards are kept on file and charged automatically on the invoice due date.

Pet Sitting:

An invoice with an explanation of charges is emailed to you once service requests have been approved or manually scheduled, and the 25% non-refundable deposit is auto-charged. The remaining balance is due the day before services begin. Cards are kept on file and charged automatically on the invoice due date.

What is your cancellation policy?

Dog Walking:

We are flexible when it comes to canceling Dog Walking Services. You can even let us know the day of, though at least 24 hours is preferred. For visits that fall on a holiday, please let us know during the schedule review period. You get an email to remind you!

There are no refunds or credits given for cancellations of Pawsitive Adventure Club visits because you pay for reserving a time slot. We highly encourage you to reschedule the visit within the same month rather than canceling. We do not accept reschedules into different months. Pawsitive Adventure Club pricing already subtracts the price of 10 visits per year for each dog in case you have to cancel unexpectedly, and we do not charge a cancellation fee.

Monthly Rates and A la Carte cancellations result in a credit on your account towards the next invoice.

Pet Sitting:

VIP 24/7 Pet Sitting, Standard Overnights, and Hourly Pet Sitting cancellations result in a credit on your account (or a refund of the balance, depending on the circumstances) minus the 25% non-refundable deposit. We request at least a 24 hour notice of cancellation, but understand that is not always possible in the case of emergencies.

Do you offer a satisfaction guarantee?

We do not provide a satisfaction guarantee, as it is unethical to do so in pet care due to the number of factors out of our control. (Run away if you see any pet care provider who does!) If you are unhappy with our services, you can cancel services at any time and we will go our separate ways, though cancellation policies will apply. You want to know that your pets will be cared for just the way you specify, and we strive to provide that to every client.

Pawsitive Adventure Crew will be happy to address any concerns you may have so your pets are taken care of perfectly. We believe in bonding with animals to provide consistency, and lasting client relationships, so we will do what we can to make sure you are completely satisfied.

What is your privacy policy?

Pawsitive Adventure Crew will keep your information secure to the best of our ability. Everything is kept electronically through Time to Pet, our business management software, backed up to Dropbox, and PetBizCRM so their privacy policies apply.

What is your Covid-19 & Flu policies?

If a team member tests positive for Covid-19 or contracts the flu, they are to stay home following doctor’s orders. When they are cleared to work, we still ask them to wear a mask when entering homes for 2-3 days as a precaution. If you have any other precautions you would like us to take upon entering your home, like shoes off/wear shoe covers, etc. please let us know. We recognize that not everyone in the community is vaccinated against these two viruses.


Dog Walking Questions

Do you always visit at the time we ask for?

We try to keep the time consistent to not interrupt an established routine, but sometimes things get moved around to accommodate other clients. If you have an animal that needs medicine at a critical time, please let us know so we can be sure to schedule your visits appropriately.

What holidays don’t you walk?

We will walk on all holidays, but those must be scheduled before the 1st of the month or by specified deadlines communicated to you by us. Pawsitive Adventure Club clients must reschedule their unneeded holiday visits within the same month during the schedule review period. Visits may be subject to a Holiday Fee of $10 per visit.

Holidays Recognized:

New Year's Eve, New Year's Day, Martin Luther King Jr. Day, President's Day, Easter, Memorial Day, Independence Day, Labor Day, Veterans Day, Halloween, Thanksgiving, Christmas Eve, and Christmas Day.

Do you pick up my dog’s waste when you are walking them?

Yes, we do. We keep dog waste bags on us at all times. Keeping private and public property free of pet waste is healthy for your pets and other animals, and considerate to your community. Be aware that if we determine the poop is abnormal in a way that may warrant a vet visit, we will leave the filled dog waste bag at the front door or other place you specify so that you and the vet have a sample.

If my pet has an accident, do you clean it up?

Yes, we will clean up after your pets to the best of our ability. If there are always accidents, we will ask you to book an additional visit in the day. We do a quick walk through to check for accidents upon arrival. We can't guarantee complete smell and stain removal, but you won't have any unpleasant surprises waiting for you when you get home!


Pet Sitting Questions

I have never used an overnight pet sitter before. Can you tell me a little bit about this service?

Overnight visits are to give you peace of mind knowing that your home is being looked after as well as your pets getting extra love and attention. If your pets are used to sleeping in your bed with you, Sitters are happy to snuggle with them in bed too!

For Standard Overnight Pet Sitting, Sitters are at your home from 8pm-7am with a 2 hour daytime visit.

With VIP 24/7 Pet Sitting, unless the Sitter is running errands or walking other dogs during the day they spent all their extra time at your home with your pets. They are required to be at your home from 8pm-8am.

Pet Sitting includes dog walking, playtime, snuggles, love, and feeding and watering, litter checks, and anything else your pets need.

Can I be assured of the same pet sitter every time?

You can expect competently trained animal lovers to help take care of your pet! We set preferred sitters/walkers and backup sitters/walkers for each client and work hard to make sure each team member has a positive relationship and trust built up with each pet they care for.

Do you board pets?

Sorry, we can not board pets in our homes. We all have pets of our own, and for safety’s sake we don’t want to stress out anyone’s animals. Pets do best in their own home anyway, with their routines and familiar surroundings. We do provide daily or overnight visits for your pets.

Can you let me know how my pet is doing while I am away?

Yes! You will receive report cards and messages through the conversation feed of your Client Account. Expect funny, silly images that show how much fun your pets have while you are away paired with a personally written (and often also funny) message.

I am leaving in two days and don’t have time to meet you. Will you take care of my pets without meeting them?

We require a Meet & Greet before taking care of your pets. This is for safety for your pets and for our team members.

Will I receive a refund if I leave later than expected or return early?

No, please understand that we have made time for your visits and may have turned other people down to allow time for your pets. We appreciate your understanding in this matter, and under certain circumstances credit towards future services may be offered.

What happens if I did not leave enough food for my pet(s)?

We will let you know that there is not enough food so that you are aware. We are happy to make a special trip to purchase food, too! Reimbursement for the cost of the food will be invoiced to you on the same day as purchase.

 

Still have questions?

 

Ready to get started?