Help Center
Answers to the most common questions about our services can be found here. If your question isn't covered, contact us and we’ll be happy to help answer it.
General Questions
Why should I use Pawsitive Adventure Crew?
We believe in elevating the industry and holding ourselves to higher standards. Tasha follows the Dognostics Code of Ethics as a Certified Dog Walker, the Pet Sitters International Code of Ethics as a Certified Professional Pet Sitter, and requires all employees to follow them, as well.
We attend canine science symposiums, take online classes, and strive to continue our education. Only force-free methods & equipment are used. In addition, we are loving, dependable and trustworthy pet-a-holics!
Your pet will remain in their familiar environment, and dogs will be walked at a location you approve of. We follow their customary diet and exercise routine while including obedience breaks, play time and bonding time, and because we don't walk large packs, your pet receives lots of love and personal attention while you are away.
What experience do you have with pets?
Our entire team is made up of animal lovers and pet owners who are highly trained, including Pet Tech First Aid and CPR Certified, and most are pursuing their animal training careers or already have their certifications.
We have experience with different varieties of mix breed and purebred dogs, cats, horses, birds, fish, and other small animals. We are not afraid to care for any animal, within reason, and provide a high level of care and love. EXCEPT SPIDERS. TASHA IS A BIG ARACHNOPHOBE.
Pawsitive Pet Care, LLC has been caring for other people's pets since 2013, moved to Nashville in 2017, and changed our business name to Pawsitive Adventure Crew since January 2022.
What kinds of animals do you care for?
We can care for most animals, as long as they don’t pose a danger to humans, but typically we specialize in dogs and cats. We do not care for any animals that have a history of biting, fighting or attacking other animals or people, unless said animal is going through a rehabilitation program with a certified force-free trainer, or board certified behaviorist.
UNDER NO CIRCUMSTANCES WILL WE CARE FOR SPIDERS OF ANY KIND. Tasha is an arachnophobe, and a really wussy one at that. Nope. Just, nope.
Are you insured?
Yes. We carry liability insurance and bond through Pet Care Insurance that covers all employees.
What happens in severe weather?
Your pets’ health and well-being is our top concern. If we can make it to your home, but extreme weather makes a normal walk unsuitable, we use the following protocols.
Extreme Heat/Cold/Rain Protocol:
1. Group Adventures will become 60 minute individual visits for each dog.
2. For all 30 minute and 60 minute visits for dogs, we will do a potty break outside, then indoor play and backyard play if appropriate (if a backyard is available).
3. For Woodland Walks, we will only take them out in extreme heat if the nature trail has 100% shade and a stream that they can have access to for wading. Otherwise, we will do indoor/backyard play. For extreme cold or rain, they will be come 60 minute individual visits with a potty break and indoor play.
Pawsitive Adventure Crew requests the name and phone number of an emergency contact person living nearby. If we are physically unable to reach your home due to impassable roads, we will contact you, then will contact that person.
Extreme Heat is defined as a heat index of 90℉ or more, or if the palm of the hand becomes uncomfortable when touching pavement for 5 seconds.
Extreme Cold is defined as 32℉ or colder, or snow or ice on the roads (many of us can’t get out of our driveways when it snows).
Extreme Rain is defined as rain that requires an umbrella to stay dry, or storms with lightning, thunder, and of course, tornado watches.
Do you charge for Meet & Greets? What information do I need to provide when we meet?
Meeting us is always free. Prior to introducing us to your animal, you will need to fill out the Apply For Services form and obtain digital copies of up-to-date vaccinations for each pet.
When we meet, our Admin Assistant will ask you questions to complete the full application, approve it if everything goes well, and show you how to use your account.
You'll need to provide emergency contact information, veterinary contact information, proof of up-to-date vaccines for each pet as applicable (positive titers accepted!), and the lock box code or any other codes needed to gain access to the animal(s) if applicable. Most of the meeting will be time getting to know you and your pets.
Why do I have to have a storage key lockbox? Can’t I just give you a key to keep?
A storage key lockbox is the safest, easiest way for your Walker or Sitter to get in. You won't have to worry about lost or stolen keys, and we won't have to worry about keeping track of them, either! We have had some keys lost in...interesting...ways, and it's a hassle for clients to replace them. View our lockbox policy.
How is payment handled?
Dog Walking:
Pawsitive Adventure Club/Monthly Rates — An invoice with an explanation of charges for the upcoming month is emailed to you on the 25th. Cards are kept on file and charged automatically on the 1st. You can also pay directly from your Client Account manually. We accept ACH as well. We no longer accept personal checks or cash.
Payment is due by the 1st of each month. After 5 days of non-payment, $5 will be added to the total bill for each day that payment is overdue up to 30 days, when at that time the contract will be considered null and void. Balance will be transferred to collections.
A la Carte — An invoice with an explanation of charges is emailed once service requests have been approved. Payment is due the day before services begin. Cards are kept on file and charged automatically on the invoice due date.
Pet Sitting:
An invoice with an explanation of charges is emailed to you once service requests have been approved or manually scheduled, and the 25% non-refundable deposit is auto-charged. The remaining balance is due the day before services begin. Cards are kept on file and charged automatically on the invoice due date.
What is your cancellation policy?
Dog Walking:
We are flexible when it comes to canceling Dog Walking Services. You can even let us know the day of, though at least 24 hours is preferred. For visits that fall on a holiday, please let us know during the schedule review period. You get an email to remind you!
There are no refunds or credits given for cancellations of Pawsitive Adventure Club visits because you pay for reserving a time slot. We highly encourage you to reschedule the visit within the same month rather than canceling. We do not accept reschedules into different months. Pawsitive Adventure Club pricing already subtracts the price of 10 visits per year for each dog in case you have to cancel unexpectedly, and we do not charge a cancellation fee.
Monthly Rates and A la Carte cancellations result in a credit on your account towards the next invoice.
Pet Sitting:
VIP 24/7 Pet Sitting, Standard Overnights, and Hourly Pet Sitting cancellations result in a credit on your account (or a refund of the balance, depending on the circumstances) minus the 25% non-refundable deposit. We request at least a 24 hour notice of cancellation, but understand that is not always possible in the case of emergencies.
Do you offer a satisfaction guarantee?
We do not provide a satisfaction guarantee, as it is unethical to do so in pet care due to the number of factors out of our control. (Run away if you see any pet care provider who does!) If you are unhappy with our services, you can cancel services at any time and we will go our separate ways, though cancellation policies will apply. You want to know that your pets will be cared for just the way you specify, and we strive to provide that to every client.
Pawsitive Adventure Crew will be happy to address any concerns you may have so your pets are taken care of perfectly. We believe in bonding with animals to provide consistency, and lasting client relationships, so we will do what we can to make sure you are completely satisfied.
What is your privacy policy?
Pawsitive Adventure Crew will keep your information secure to the best of our ability. Everything is kept electronically through Time to Pet, our business management software, backed up to Dropbox, and PetBizCRM so their privacy policies apply.
What is your Covid-19 & Flu policies?
If a team member tests positive for Covid-19 or contracts the flu, they are to stay home following doctor’s orders. When they are cleared to work, we still ask them to wear a mask when entering homes for 2-3 days as a precaution. If you have any other precautions you would like us to take upon entering your home, like shoes off/wear shoe covers, etc. please let us know. We recognize that not everyone in the community is vaccinated against these two viruses.
